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Relocation News France

Internet Providers in France

Since the market is deregulated in France, a large number of Internet providers offer various services and packages which are not easy to distinguish. To facilitate the choice of a provider, Management Mobility Consulting has analyzed the offers of the main providers in France including Orange, Free, SFR / Neuf Télécom, Darty, Bouygues and Numéricable. The study focuses on the basic packages including ADSL / fiber optics plus land line telephone calls and television.

Although the fees are slightly higher than those of the competition, Orange represents approximately half of the French market. Thanks to a good service liability, a high technical quality and a specific hotline, available in English, Orange seems to be in a good position to meet most expatriates’ needs.

Orange is followed by Free, second provider on the French market. The main advantage of Free consists in their competitive fee structure. Due to the fact that some channels are only offered by Free, such as Japanese television, this provider is very popular among Asian clients. The subscription is done online or by phone, shops are not available in France.

If you prefer to choose your package in a physical shop, you will certainly prefer SFR, Orange or Darty. These providers are well represented in France with a large number of shops.

It will be a pleasure for us to provide our clients with the detailed results of our comparative study including each provider’s strengths and weaknesses, addresses of shops with English speaking personal and information about the English hotline.

The following table gives you an overview on the basic packages, updated in September 2011 (the information is provided without warranty of any kind).

Internet Providers in France

  ORANGE SFR DARTY NUMERI-
CABLE
BOUY-
GUES
FREE
Modem LifeBox NeufBox DartyBox ncBox HD BBOX FreeBox
Monthly costs
for modem
3.00€   3.90€      
Monthly cost for ADSL In bundled areas ZEN
From 23.90€ during 6 months after 33.90€
Evolution
From 31.90€
From 31.90€ iTNT
From 24.90€
From 31.90€ Révo-
lution

From 29.99€
In un-
bundled areas
ZEN
From
23.90€ during 6 months after 33.90€
36.90€
(without TV)
From
31.90€
You pay 15€ one time to become “dé-
groupé”
Idem 39.90€ 35.98€
Fiber optics ZEN
Fibre
from 33.90€
34.90€ 37.90€ NC power
29.90€ the first
3 months, then 42.90€
39.90€ Idem
Activation costs None None None 50 None 39,90€ without existing line
Speed up to Max/Mb ADSL 20 25 20 30 20 28
Fiber optics 100 100 100 100 100 100
Unlimited calls
to landline
100
desti-
nations
106 desti-
nations
80
desti-
nations
60  desti-
nations (ADSL)
100  desti-
nations
 (Fiber optics)
100 desti-
nations (3h/ month free calls to mobiles in France)
104
desti-
nations
Unlimited calls to mobile in France + 6.00€ inclusive + 5.00€ inclusive +5.00€ Inclusive in some packages
TV
chan-
nels
ADSL 140 160 120 19 (for free) 120 185
(in bundled areas only)
Fiber optics 140
(13 HD)
160
(12 HD)
90 150
(16 HD)
120
(10 HD)
185 +
blu-ray player
Minimum contract 12 months None 12 months 12 months None None

(MMC, 15 of September 2011)

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Worldwide ERC - The Workface Mobility AssociationRelocation France - Magellan Quality Label 2018Global Relocation ServicesChambre Franco-Allemande de Commerce et d'IndustrieSNPRM - French Association of Relocation and Mobility ProfessionalsEuRA - European Relocation Association