FAQ Global Mobility & Relocation

A) General & Services

• What is relocation support?

  Relocation support refers to the services provided to employees and their families when moving to another country for work. It covers everything from visa and immigration, housing search, settling-in, schooling, and cultural integration. The goal is to make the transition smooth so employees can focus on their work and family life without unnecessary stress.

• What does Management Mobility Consulting (MMC) actually do?

  We assist companies and their employees with all aspects of international mobility. Our services include immigration, home search, settling-in assistance, school placement, spouse support, cultural coaching, and reporting for HR teams. We ensure that each move is handled professionally and efficiently, reducing risks and saving time for both employees and employers.

• Do you only operate in Paris?

  No. While Paris is our headquarters, we also have offices in Luxembourg, Berlin, Frankfurt, Metz, and Singapore. In addition, we work with trusted partners in more than 100 countries worldwide. This allows us to provide consistent service quality globally.

• Do you only work with large multinational companies?

  Not at all. We support global corporations as well as medium-sized businesses, start-ups, NGOs, and international institutions. Our services are modular: from a single service like opening a bank account to comprehensive relocation packages. This flexibility makes our support accessible to companies of all sizes.

• Are your services customized?

  Yes. Every move is unique: a single professional on a short-term assignment has very different needs compared to a family relocating long-term. We tailor our services to the company’s policies, budget, and the individual’s circumstances. Our aim is to provide exactly the level of support required — no more, no less.

• How quickly can you start a relocation?

  We can usually start a case immediately after confirmation, sometimes within 24 hours. Immigration timelines depend on government authorities, but we prepare everything in advance to reduce delays. For housing, we start as soon as budget and criteria are defined. Our strength is responsiveness and planning.

• How much does relocation support cost?

  Costs vary depending on the country, the level of service, and the package chosen. We offer hourly services, pre-defined packages (such as Silver or Gold), and tailor-made solutions. Fees are transparent and often covered by the employer. The investment pays off quickly through saved time and improved employee satisfaction.

• What experience does MMC have?

  We have over 25 years of experience in international mobility and have supported thousands of employees and their families. Our track record includes both individual relocations and large-scale corporate projects. This experience enables us to anticipate challenges and provide practical solutions, ensuring consistent quality.

• Do you have client references?

  Yes. We work with leading international companies across industries such as technology, finance, manufacturing, and international organizations. Many of our clients are long-standing partners, including Fortune 500 and major European groups. Their trust reflects our reliability and service excellence.

• Do you hold certifications or memberships?

  Yes. MMC has held the Cercle Magellan quality label for over 20 years and is certified with the EuRA Global Quality Seal. We are also members of FNPR and Worldwide ERC. These certifications demonstrate our commitment to international standards of service quality and compliance.

• Can you manage group relocations?

  Yes. We frequently handle group moves, such as when a company opens a new office or transfers multiple employees at once. A mobility coordinator serves as the single point of contact for HR, while dedicated consultants support each employee on the ground. This ensures both individual care and global oversight.

• Do you provide services in English and other languages?

  Absolutely. All our services are available in English and the local language of the host country. We also have consultants who speak German, Spanish, Chinese, Dutch, Italian, Arab and more. For official documents, we work with certified translators. This multilingual approach makes the relocation smoother for families.

• Do you advise companies on mobility policies?

  Yes, we help companies design or update their international mobility policies. This includes defining benefits by profile (single, family, short- or long-term assignment), setting housing budgets, and aligning governance. We also organize workshops to train HR teams. Our goal is to make policies fair, competitive, and easy to apply.

• Can you calculate the total cost of an assignment?

  Yes. We provide estimates of the overall cost of an international move, including housing, immigration, schooling, allowances, insurance, and our service fees. Having a clear picture of the total cost helps HR avoid surprises and make informed decisions. This also supports budgeting and forecasting.

• Do you benchmark relocation packages?

  Yes. We compare your packages with market standards to see if they are competitive and aligned with employee expectations. This analysis highlights potential gaps or overspending. Companies use our benchmarks to attract and retain talent while keeping costs under control.

• Do you recommend services based on employee profiles?

  Yes. We adapt our support depending on the situation: a single professional on a six-month assignment may need only temporary housing and orientation, while a family relocating long-term requires school search, spouse support, and integration. This ensures the right level of assistance for each case.

• Do you help set realistic housing budgets?

  Yes. We provide market data on typical rents by area and housing type. This helps align expectations between HR, the employee, and the market reality. We also explain possible trade-offs, such as location versus space. This preparation saves time during the home search.

• Do you offer light packages for smaller budgets?

  Yes. We have “light” services such as remote coaching, limited administrative assistance, or capped-hour packages. These are ideal for SMEs or young talents where budgets are tighter. They still provide essential support while remaining cost-effective.

• Do you train HR and managers on mobility challenges?

  Yes. We organize briefing sessions for HR and line managers to explain immigration processes, housing rules, and employee expectations. This improves internal understanding and reduces miscommunication. Trained managers can better support their teams during international moves.

• Do you provide regular reporting to HR?

  Yes, we deliver dashboards with KPIs such as visa timelines, housing progress, employee satisfaction, and costs. HR gains visibility into the status of each move and the overall program. This transparency allows better planning and demonstrates compliance.

• Do you also support immigration outside France?

  Yes. Through our international network, we handle immigration and visa cases in more than 100 countries. Every country has its own regulations and procedures. By working with trusted local experts, we ensure compliant and efficient immigration support worldwide.

• Do you handle visa applications for families too?

  Yes. We manage dependent visas and residence permits for spouses and children. This includes guidance on eligibility, required steps, and coordination of appointments. Supporting the family ensures a smoother integration and peace of mind for the employee.

• What types of work permits can you assist with in France?

  We commonly handle “Passeport Talent,” ICT permits, and other categories depending on the employee’s profile. Our role is to advise on the most suitable status, prepare the application, and follow up with the authorities. This reduces risks of rejection and unnecessary delays.

• How long does it take to obtain a work visa?

  Processing times vary by permit type and by consulate or prefecture. On average, it can take between 4 and 12 weeks. We anticipate these timelines, prepare files in advance, and monitor progress closely to minimize disruption for the company and employee.

• What are the risks of submitting an incomplete immigration file?

  Incomplete or incorrect applications often lead to long delays or even refusals. In some cases, the employee may not be able to start work on time, causing costs for the employer. MMC ensures that each file is complete, compliant, and well-prepared, significantly reducing these risks.

• Do you help schedule appointments with authorities?

  Yes. We assist with booking consular and prefecture appointments, guide employees on what to expect, and prepare them for the meetings. Having our consultants involved reduces stress and increases the chances of smooth approval.

• Do you support permit renewals and changes of status?

  Yes. We manage renewals of residence permits and changes of status (e.g., from student to employee, or from temporary to long-term). These processes can be complex. Our expertise ensures continuity of legal stay and work authorization.

• Can you help with short-term business travel visas?

  Yes. We advise companies and employees on business visitor visas, explaining which activities are allowed (meetings, negotiations, training) and which are not (productive work). This ensures compliance with immigration rules and avoids penalties.

• Do you provide legal updates on immigration changes?

  Yes. We monitor changes in immigration law and administrative practice and update our clients regularly. This helps HR anticipate impacts on mobility programs. Staying informed avoids last-minute surprises.

• Can MMC speed up visa approvals?

  We cannot control government timelines, but we can ensure that files are correct and complete from the start. In some cases, we can secure priority appointments or provide supporting letters. Our involvement maximizes the chances of faster processing.

• Do you also handle translations and document legalization?

  Yes. We work with sworn translators and legalization services to prepare official documents. Some authorities require apostilles or legalized documents. We coordinate the entire process to avoid delays for the employee.

• Do you assist with obtaining residence cards in France?

  Yes. We support employees through the entire process: file preparation, prefecture appointment, temporary receipt, and collection of the residence card. We monitor each step until the card is delivered. This guarantees that the employee remains fully compliant.

• Do you also help companies choose the right immigration strategy?

  Yes. We analyze the employee’s profile and the company’s needs to recommend the best immigration route. Choosing the right permit type from the start saves time and money. Our role is to simplify decision-making for HR.

• What if the authorities reject an application?

  Rejections are rare when we are involved, but if it happens, we review the case, identify the issue, and recommend next steps. This may include an appeal, resubmission, or an alternative permit. MMC guides the company to the best solution.

• Do you also cover compliance for posted workers?

  Yes. We help companies comply with EU posted worker notification rules. This includes filing declarations and advising on obligations. Compliance avoids fines and reputational risks for employers.

• Do you advise on dependent work rights?

  Yes. In some cases, spouses can work; in others, they cannot. We explain these rules clearly to both HR and the family. Knowing this upfront helps manage expectations and supports family integration.

• How does MMC work with HR on immigration cases?

  We provide HR with clear timelines, document checklists, and regular updates. Our mobility coordinators act as the single point of contact for HR. This ensures transparency and reduces administrative burden for the company.

• Can you provide pre-arrival support for immigration?

  Yes. We guide employees even before arrival: explaining the process, collecting documents, and preparing them for interviews. Pre-arrival support reduces stress and ensures a smoother landing. It also helps HR plan start dates more accurately.

• Do you offer immigration services for interns or trainees?

  Yes. We assist with trainee permits and student-related authorizations when needed. Interns and young professionals often have special requirements. We make sure companies stay compliant while supporting their integration.

• What is your added value compared to a law firm?

  Law firms often focus on the legal side of immigration, while MMC combines compliance with practical relocation support. We handle both the paperwork and the employee’s real-life needs (housing, schools, settling-in). This integrated approach saves time and ensures a better employee experience.

• How does the home search process work with MMC?

  We start with a needs assessment to understand budget, location preferences, family situation, and commute requirements. Based on this, we pre-select suitable properties and organize accompanied viewings. Once a property is chosen, we assist with negotiations, lease signing, and the move-in inspection. Our structured process saves time and reduces stress for the employee.

• What if the employee’s salary does not meet the “3 times rent” requirement in France?

  In France, landlords often require income equal to three times the rent. If this is not the case, we use alternative solutions such as professional guarantor services, company sponsorship, or reinforced files. Some landlords accept these guarantees. MMC helps employees present a strong application and increase their chances of approval.

• Do you also prepare the rental application file?

  Yes. We help employees gather the necessary paperwork and present it in a professional way. Landlords in France and other countries often have strict requirements. Our support ensures that the application is complete and increases the likelihood of acceptance.

• Do you assist with lease negotiations?

  Yes. We review the lease, highlight unusual clauses, and explain the legal framework. In France, some leases fall under consumer protection laws (ALUR law) while others under the Civil Code (secondary residences, corporate lets). We explain the differences and support negotiations to secure fair conditions.

• Do you provide support at the check-in inspection?

  Yes. We attend or guide employees through the move-in inspection. This is crucial because any damages noted at the end of the lease will be compared with this document. Our presence helps protect the employee’s deposit and clarifies responsibilities from day one.

• Do you also assist with setting up utilities?

  Yes. We help set up electricity, gas, internet, mobile phones, and insurance. These steps can be complex for non-residents due to language and administrative barriers. MMC ensures that everything is in place by the time the employee moves in.

• What types of rental contracts exist in France?

  There are several types of contracts: unfurnished leases (minimum 3 years), furnished leases (1 year, or 9 months for students), and mobility leases (1–10 months). Most are regulated by the ALUR law, which protects tenants with minimum terms and capped agency fees. Corporate or secondary residence leases, however, fall under the Civil Code, offering more flexibility for landlords but often higher agency fees for tenants. MMC explains these differences clearly to avoid surprises.

• What is the difference between an ALUR lease and a Civil Code lease?

  ALUR leases (for primary residences) are strictly regulated: agency fees are capped, deposits limited, and tenant protections guaranteed. Civil Code leases (for secondary residences or corporate lets) are less regulated: duration, termination clauses, and fees are freely negotiated. In practice, agency fees under Civil Code leases are often higher, sometimes equal to one month’s rent or more, fully paid by the tenant. MMC advises employees and companies on the implications of both models.

• What are the tenant’s main obligations?

  Tenants must pay rent and charges on time, maintain the property, and subscribe to home insurance. They must also use the property as agreed and respect neighbors. MMC provides employees with a clear overview of these obligations, reducing misunderstandings and disputes.

• What are the landlord’s main obligations?

  Landlords must provide a safe and decent property, carry out major repairs, and respect lease terms. In France, they must also provide diagnostic reports (energy, gas, electricity, lead, asbestos). MMC ensures these obligations are met before move-in, protecting the employee.

• Can the lease duration be negotiated?

  Yes, within limits. ALUR leases have minimum durations (3 years unfurnished, 1 year furnished), but parties can sometimes agree on longer terms. Civil Code leases are much more flexible, with freely negotiated durations. MMC advises on the best contract type depending on the assignment length.

• What does the security deposit cover?

  The deposit covers unpaid rent or damages beyond normal wear and tear. In ALUR leases, it is capped at one month (unfurnished) or two months (furnished). In Civil Code leases, there is no cap, and deposits can be higher. MMC ensures employees understand these differences to avoid unexpected costs.

• Is tenant insurance mandatory in France?

  Yes, tenants must have home insurance to cover risks such as fire or water damage. Failure to do so can result in lease termination. MMC assists employees in finding appropriate insurance, often in English, to simplify the process.

• How can disputes with landlords be resolved?

  In regulated leases (ALUR), disputes can first be brought before a conciliation commission and then to court if needed. In Civil Code leases, disputes go directly to civil courts, with less protection for tenants. MMC helps employees prepare evidence and guides them to the right channels.

• Can a tenant leave the property before the end of the lease?

  Yes, with notice. In unfurnished leases, the standard notice is three months, but in “tense” housing markets, it is one month. Furnished leases require one month’s notice. Civil Code leases may have stricter clauses depending on what was agreed. MMC helps employees manage exits smoothly and lawfully.

• Is flat-sharing (colocation) possible?

  Yes, flat-sharing is legal in France. It can be under a single joint lease (with joint liability) or separate leases. ALUR law regulates agency fees and rights in colocation, while Civil Code agreements are more flexible but riskier for tenants. MMC advises on the safest arrangement.

• Is subletting allowed?

  Only with written permission from the landlord. Under ALUR law, the rent charged to a subtenant cannot exceed the original rent. Civil Code contracts may allow or forbid subletting depending on terms. MMC advises employees to avoid informal sublets to prevent legal issues.

• Who pays for the move-out inspection?

  If carried out amicably, it is free. If done by a bailiff, costs are usually shared. In Civil Code contracts, terms may differ, and costs may fall entirely on the tenant. MMC assists employees during this inspection to minimize disputes over the deposit.

• Can MMC assist with purchasing property?

  Yes, we also support employees who want to buy property. The process is similar to a rental search but requires more time and broader packages. We accompany clients from defining criteria to visiting properties and finalizing with the notary. Importantly, MMC does not take commissions from sellers or agents — we work on a transparent fixed-fee basis.

• Do you also help furnish apartments?

  Yes. We connect employees with furniture rental services or coordinate the purchase and delivery of furniture. This ensures a comfortable and functional home from the start. For families arriving with little luggage, this service is especially valuable.

• Do you arrange temporary housing on arrival?

  Yes. We organize serviced apartments, aparthotels, or short-term furnished rentals for employees arriving before securing a permanent home. Temporary housing provides comfort and stability in the first weeks, allowing the employee to focus on work and house-hunting. MMC takes care of booking, extensions, and invoices.

• How long can employees stay in temporary housing?

  Stays can range from a few weeks to several months, depending on availability and company policy. Extensions are often possible but need to be arranged in advance. MMC monitors deadlines and negotiates extensions to ensure continuity and peace of mind.

• Why is temporary housing recommended?

  It avoids pressure to sign a long-term lease too quickly. Employees can explore neighborhoods, visit schools, and adjust to the city before making a final choice. It also guarantees immediate accommodation upon arrival. MMC’s service ensures the temporary solution is well-suited to the employee’s family and lifestyle.

• What budget should be planned for temporary housing?

  Serviced apartments are more expensive than long-term leases, as they include furniture, utilities, and often cleaning services. Costs vary by location and season. MMC advises HR on realistic budgets and helps negotiate competitive rates.

• Do you manage the invoices for temporary housing?

  Yes. We coordinate invoices so that they meet corporate accounting requirements. This saves HR time and ensures compliance with company policies. Employees avoid paying upfront and waiting for reimbursement.

• Are pets allowed in temporary housing?

  It depends on the residence. Some accept pets, others do not. We filter options according to the employee’s needs. This avoids stress for families relocating with animals.

• Do you help find schools for children?

  Yes. We advise families on public, private, and international schools. We organize visits, explain curricula, and guide them through application processes. This ensures children integrate smoothly into their new education system.

• What types of schools exist in France?

  Public schools: Free, French curriculum, assigned based on district.
  Private schools under contract: Follow the French curriculum, charge moderate tuition, and sometimes offer bilingual programs.
  International/bilingual schools: Provide curricula in English or other languages, often IB or British/American systems.
  MMC helps families compare these options and choose what fits their needs.

• How competitive are international schools in Paris?

  Highly competitive. Spaces are limited and demand is strong. Applications should be made well in advance, ideally 6–12 months before arrival. MMC advises families on timelines and strategies to maximize acceptance.

• Do you assist with application files?

  Yes. We help families prepare transcripts, recommendations, health records, and translations if required. We also guide them through interviews and assessments. This support reduces stress and improves the chances of admission.

• Are bilingual schools available?

  Yes. Many schools in France offer bilingual programs (French-English, French-German, French-Spanish, etc.). These schools are popular with expatriates seeking continuity in language learning. MMC provides shortlists tailored to each family’s priorities.

• What is the school calendar in France?

  The school year runs from September to late June, with vacations every 6–8 weeks. France is divided into zones with different holiday dates. MMC supplies updated calendars and explains key differences compared to other systems.

• Can children change schools mid-year?

  Yes, though it depends on available spaces and admission policies. International and private schools often accept mid-year entries. MMC helps parents find flexible solutions in urgent cases.

• Do international boarding schools exist?

  Yes. Several boarding schools in France offer bilingual or international programs. They provide structured environments and multicultural exposure. MMC helps families explore these options and manage the admission process.

• Is public schooling free for expatriates?

  Yes, French public schools are free for residents, including expatriate children. Families must provide proof of residence and required documents. MMC supports with district enrollment and helps parents understand the system.

• Do you also help with childcare for younger children?

  Yes. We assist in finding nurseries, kindergartens, or licensed childminders. Places can be limited, especially in large cities. MMC advises families on the best options and assists with applications.

• Do you assist with enrollment in the French healthcare system?

  Yes. Employees working in France must register with the national healthcare system (Sécurité sociale). The process can be complex for newcomers. MMC supports employees through the affiliation steps and monitors progress until coverage is confirmed.

• How do you choose a general practitioner (“médecin traitant”)?

  In France, each insured person must declare a primary care doctor (médecin traitant) to coordinate treatment and referrals. This ensures better reimbursements and medical continuity. MMC explains the process and helps employees find English-speaking doctors where available.

• How does hospitalization work in France?

  Public hospitals are generally covered by the national health system, but patients often pay upfront for part of the costs. Private clinics may charge additional fees. A supplementary health insurance (“mutuelle”) covers most of the difference. MMC educates expatriates on what to expect and how to avoid unexpected expenses.

• Is additional health insurance necessary?

  Yes, in most cases. While the national system covers a portion of healthcare costs, a complementary plan covers the remaining balance. Employers often provide group insurance, but MMC can recommend specialized providers for expatriates.

• Do you assist with exchanging a foreign driver’s license?

  Yes. Depending on the country of issue, some licenses can be exchanged directly in France, while others require retaking the driving test. MMC checks eligibility, helps prepare the application to the ANTS (Agence Nationale des Titres Sécurisés), and follows up until completion. This avoids costly delays and ensures compliance.

• Is it mandatory to exchange a license after moving to France?

  Yes, in many cases. Most foreign licenses are only valid for up to 12 months after establishing residence. After this period, an exchange is required if a bilateral agreement exists. MMC explains the rules clearly and helps employees remain legally able to drive.

• How long does the exchange process take?

  Processing times vary widely, often several months. During this period, employees may receive a temporary document allowing them to drive legally. MMC monitors the case and assists with follow-ups to reduce waiting times.

• Can employees drive with an International Driving Permit (IDP)?

  Yes, but only temporarily. An IDP is accepted for short stays or during the first months after arrival. For long-term assignments, a license exchange is necessary. MMC makes sure employees are informed about validity periods and next steps.

• Do you also assist with car registration?

  Yes. Importing and registering a car in France involves multiple steps: tax clearance (quitus fiscal), conformity certificate, technical inspection, and ANTS registration. MMC coordinates the entire process, saving employees from complex French bureaucracy.

• What is a tax clearance (“quitus fiscal”)?

  It is a document issued by French tax authorities confirming that VAT has been paid on a vehicle imported from another EU country. Without it, registration is impossible. MMC helps employees secure it quickly and ensures compliance with regulations.

• Is a technical inspection mandatory?

  Yes. Vehicles older than four years require a valid inspection less than six months old before registration. MMC organizes appointments with approved centers and ensures that employees understand the process.

• Do you help find car insurance?

  Yes. Car insurance is mandatory in France for all vehicles. We connect employees with insurers familiar with expatriate situations and help prepare required documents (driving history, no-claims certificates). This ensures quick and effective coverage.

• Can long-term car rentals be arranged instead of buying?

  Yes. Many employees choose long-term rental or leasing (LLD/LOA) when on assignment. This option reduces upfront costs and avoids resale issues. MMC advises on the best solutions according to assignment duration and budget.

• Do you also support mobility without cars?

  Yes. In major cities like Paris, public transportation, bike-sharing, and car-sharing services are widely used. MMC provides orientation and practical tips on sustainable mobility options. This helps employees adapt more easily to local lifestyles.

• Do you help with terminating utility contracts?

  Yes. We assist employees with closing electricity, gas, internet, phone, and insurance contracts. We prepare termination letters, take meter readings, and obtain confirmations. This prevents unnecessary charges after departure.

• Do you attend the move-out inspection?

  Yes. We guide employees through the move-out inspection to ensure it is fair compared to the move-in report. Our support helps contest unjustified claims and protects the security deposit. This avoids conflicts and financial loss.

• How long does it take to get the security deposit back?

  By law, French landlords must return the deposit within one to two months depending on the condition of the property. Delays are common. MMC supports employees with documentation and follow-up to maximize recovery of the full amount.

• Do you also assist with closing bank accounts?

  Yes. Closing a French bank account requires specific forms and confirmations. MMC guides employees through the process and ensures no direct debits remain active. This prevents administrative issues after leaving.

• Can MMC support repatriation or onward relocation?

  Yes. We assist not only with departure formalities in France but also with relocation back to the home country or onward to a new destination. Thanks to our global network in more than 100 countries, we coordinate a seamless “check-out” and “check-in” process.

• Do you provide cleaning services for move-out?

  Yes. Many landlords expect professional cleaning before handing back the keys. MMC arranges trusted service providers, ensuring the property meets expectations. This helps secure the return of the security deposit.

• Do you assist with school deregistration?

  Yes. We coordinate the withdrawal of children from schools and transfer of transcripts to the next institution. This ensures educational continuity during repatriation or further relocation. Families avoid last-minute complications.

• Do you help with shipping or storage of personal belongings?

  Yes. We coordinate with international movers for shipping and can also arrange secure storage facilities if needed. MMC ensures employees receive competitive quotes and quality service. This reduces stress during the moving process.

• Do you provide cultural or emotional support at departure?

  Yes. Moving back can be as challenging as arriving. We provide intercultural coaching and guidance on reverse culture shock. This helps employees and families transition smoothly into their next chapter.